We do our best to ensure that booking entertainment through GigMasters is as simple as possible. We understand that hiring a vendor for the first time can be intimidating, so we do everything we can to ensure that our clients can rest easy. To this end we offer the GigMasters Payment Guarantee on every deposit and balance payment made through our service.
It is common practice for performers and vendors to ask that a deposit payment is made by the client at the time of booking, or shortly thereafter. As a client there is no need to worry when your vendor requests a deposit. Deposits benefit both performers and clients.
Upon receiving a deposit, vendors know that they have secured a gig. The payment assures the vendor that the client is serious and that they have one less open spot on their calendar to worry about.
Clients get the peace of mind that comes with knowing that their entertainment has reserved the time exclusively for them. A deposit paid means the vendor is confirmed.
The Real World
In a perfect world, every single event would go just as planned (and the event planners rejoiced!). Of course in the real world, all sorts of things can happen. While it is unlikely that anything will prevent your vendor from holding up their end of the bargain, it is certainly not inconceivable.
This is where the GigMasters Payment Guarantee comes in. All deposits and balances paid through GigMasters come with a 100% money-back guarantee. This means that in the unlikely event that your entertainment cancels their appearance; you receive your entire deposit back – guaranteed.
While there is no fine print on this offer, there are a few things to keep in mind. The payment guarantee only applies if it is the performer or vendor who cancels. If you pay a non-refundable deposit to a performer and you are the one who cancels – you should not expect your money back (though some performers do offer refundable deposits – in which case your deposit would be returned).
There is also a $1000 maximum on our deposit guarantee and the deposit must have been paid through GigMasters. You can even inform us of the cancelation up to thirty days after your event has passed and still get your deposit payment back.
If these basic criteria are met, GigMasters will refund your entire deposit. If your event has not yet taken place we will also do everything within our power to help find you a suitable replacement performer or vendor. Our reputation is at stake with every booking so we always do our best to make sure every client is completely satisfied.
While it is no fun to talk about the possibility of your booked entertainer or vendor canceling on you, it is important that you know that your deposit is safe (for additional peace of mind we also recommend that you sign an entertainment contract).
You can rest easy when you book through GigMasters – we have your back.